Introduction to Council Tax

Everything you need to know about Council Tax. Learn who has to pay it, who can get a discount or an exemption and what happens when it is not paid. This course covers liability, billing and enforcement, giving you a deep understanding of how the system works.

Introduction to Council Tax is a full day course covering the essential knowledge around Council Tax billing and enforcement. It can be expanded to three days to provide a sufficiently detailed understanding of the system for new Council Tax Officers.

Who should attend?

Local Authority customer service advisers, Council Tax officers, benefits advisers, team leaders and anyone who wants to better understand how Council Tax works.

Key Learning Objectives

By the end of the course, delegates will be able to:

  • Give advice on who should be liable for council tax and from when
  • Identify appropriate discounts and exemptions
  • Explain the process of billing and enforcement

Course Content

  • Valuation and banding of properties
  • Deciding who should be liable
  • Discounts and exemptions
  • Disabled relief
  • Council Tax Support
  • Billing and notification
  • The magistrate’s court
  • Enforcement action

Ongoing help and advice

All delegates to any of our courses receive ongoing email support from Turquoise Training for 12 months as well as our newsletter. Get thorough answers to all your benefit questions!