Essential Universal Credit

Confidently guide your clients through the new benefit system. Through practical exercises, roleplay and games, you will gain a thorough understanding of Universal Credit and be able to provide excellent advice and support to people navigating this challenging area.

Essential Universal Credit is a full day course covering all you need to know to support people on Universal Credit or who may be moving on to it in the future. It is aimed at anyone who provides advice to people who are on benefits but does not assume any prior understanding of welfare reform or how benefits work.

Who should attend?

Employment and self-employment advisers, benefits advisers, customer service officers, team leaders, business managers and anyone who wants to better understand how the Universal Credit system works and give better advice.

Key Learning Objectives

By the end of the course, delegates will be able to:

  • Understand who is affected by Universal Credit and when
  • Describe the Universal Credit application, commitment and sanction process
  • Calculate maximum Universal Credit entitlements

Course Content

  • Identify the key objectives of Universal Credit
  • Examine the Universal Credit timetable and issues around migration
  • Describe the Universal Credit application process
  • Determine if sanctions are appropriate based on claimant commitment
  • Decide if different case studies would benefit from Alternative Payment Arrangements
  • Calculate maximum Universal Credit entitlements
  • See how disability, children and housing affect entitlements
  • Look at how starting or progressing in work affects the Universal Credit award

Ongoing help and advice

All delegates to any of our courses receive ongoing email support from Turquoise Training for 12 months as well as our newsletter. Get thorough answers to all your benefit questions!